biggest blunder @ work so far yet

well its been a relatively smooth day at work, no complains really. though there was this last call that i picked up, concerning upgrading of his cable tv(catv) analog set-top box(STB) to a digital(dtv) one coz he wanted to take up Animax. ok fine, anything goes. usually we can provision such things and schedule an appt for tech to come down to his place to install. but apparently he was talking to me so nicely that i didnt bother looking up if there was any existing contract for his catv. after he put down the phone THEN i realised. coz if there's a contract means i would have to liase with another dept to do the conversion from normal catv to digital one, as there's a contract and they would need to backdate it. coz if i anyhow cancel the existing contract, BAM, contract penalty kicks in. if i backdate it to the start of contract, yes possible. but if i were to reprovision it for the dtv one, then the monthly charges will revert back. not sure if any of u guys understand wat i'm trying to say but its ok if u dun. and now i cant even contact customer to tell him the appt cant be tmr. SIANZ

anyway changed the music. its long, so pls dun kill me. i hope to do something about my blog layout soon. thats if i remember how HTML works. sigh